RealConnections Expands Customer Experience Portfolio with Intercom

Utrecht, June 12, 2025 – As part of its multi-vendor strategy for customer experience (CX), RealConnections today announced a new partnership with Intercom, the industry leading AI customer service company. This partnership means organizations can now turn to RealConnections for advice, implementation, and support related to Intercom’s seamless customer service platform, including Fin.

For Every Customer Experience Challenge

“We’re incredibly excited to have added Intercom to our portfolio,” says Jalle van Goor den Oosterlingh, CEO at RealConnections. “They’re an innovative company that’s fully embracing the power of AI to optimize the customer experience—just like us. That’s where the biggest opportunities for businesses lie. Their AI agent Fin provides solutions for key challenges in customer service departments, such as efficiency, knowledge retention, and speed.”

“RealConnections’ expertise in customer experience and AI is a great addition to our growing ecosystem of solution partners. We’re excited to partner with them to bring Fin to the Benelux region” – Gayathri Padmanabhan, Head of Global Partnerships at Intercom

Thanks to this new partnership with Intercom, RealConnections has taken an important next step in its multi-vendor approach. “Our goal is to be the go-to partner for all CX challenges—not just for software implementation, but also for tailored, objective advice and consultancy. Expanding our portfolio to include Intercom, alongside solutions like Zendesk, Neople, and Aircall, was a logical next step. It sets us apart in the CX solutions market, and I’m proud of that.”

Want to learn more about what Intercom has to offer? Feel free to contact us.